tk0k's Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail what information tk0k collects, how it is used, and how it is kept secure.
Introduction & Scope
tk0k ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. This privacy policy describes in detail how the personal information you provide while using our website tk0k.lat is collected, used, stored, and kept secure.
By accessing or using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy applies to all users of our platform — both registered members and guests. tk0k provides services only to those aged 21 and above, and we do not knowingly collect any information from minors.
Information We Collect
tk0k collects user information in several ways. This information falls into two main categories: (1) information you provide directly, and (2) information collected automatically while you use the platform.
Information You Provide Directly
During account registration and management, you provide us with the following information:
- Full name and username
- Email address
- Mobile phone number
- Date of birth (for age verification)
- Password (stored in encrypted form)
- Documents submitted for identity verification (such as a national ID card or passport)
- Financial transaction information — details related to bKash, Nagad, Rocket, Upay, or bank transfers
- Information provided when contacting customer support
Automatically Collected Information
While you use our platform, the following information may be collected automatically:
- IP address and device identification information
- Browser type, version, and language preferences
- Operating system information
- Your activity and navigation patterns on the platform
- Session duration and page visit history
- Information obtained from cookies and similar technologies
Use of Information & Purpose
tk0k uses collected information only for lawful and necessary purposes. The main purposes for which your information is used are described in detail below:
Account Management
Your information is used to create, verify, and secure your account. This includes identity verification and ensuring access is granted only to authorised individuals.
Processing Financial Transactions
Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfers.
Providing Customer Support
Your contact information is used to resolve your issues quickly when providing 24/7 support via live chat and email.
Fraud Prevention
Information is analysed to maintain platform security and to prevent illegal activity, fraud, and money laundering.
Platform Improvement
Usage data is analysed to further improve the user experience and raise the quality of platform services.
Meeting Legal Obligations
Information is stored and used to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
Cookies & Tracking Technologies
tk0k uses cookies and similar technologies in your browser. Cookies are small text files stored on your device that help the platform remember your preferences.
Types of Cookies We Use
- Essential Cookies: Indispensable for the basic functioning of the platform. This includes maintaining login sessions and ensuring security.
- Functionality Cookies: Store your language preferences, layout settings, and other personalised choices.
- Analytics Cookies: Used to understand how users interact with the platform, so we can improve the quality of our services.
- Security Cookies: Used to detect unauthorised access and fraud.
You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work properly.
Sharing Information with Third Parties
tk0k does not sell or rent your personal information to third parties. However, limited information may be shared with trusted partners in specific circumstances:
Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and associated banking institutions to process financial transactions. This information is used solely for the purpose of processing transactions.
Technology Service Providers
Limited information may be shared with trusted technology service providers to manage the platform's technical infrastructure. These providers are contractually bound to uphold our privacy standards.
Legal Requirements
Required information may be disclosed in response to court orders, legal processes, or valid requests from regulatory authorities. In such cases, we will only provide information that is legally required.
Business Restructuring
In the event of a business merger, acquisition, or restructuring, user information may be transferred as part of the assets. We will notify users in advance in such situations.
Data Security Measures
tk0k applies industry-standard security measures to keep your information secure. Our security framework includes:
- SSL/TLS Encryption: All data exchanged between the platform and the user's browser is transmitted through encrypted channels.
- Password Hashing: Your password is never stored in plain text — a strong hashing algorithm is always used.
- Two-Factor Authentication: An additional security layer is available when accessing your account.
- Regular Security Audits: The platform's systems undergo regular security testing to identify any vulnerabilities.
- Limited Access Policy: Only authorised staff can access the information necessary for their role.
- Data Backup: Data loss or destruction is prevented through a secure backup system.
While we are committed to ensuring the highest level of security, transmitting data over the internet is never 100% secure. However, we are prepared to act quickly and notify affected users in the event of any security incident.
Data Retention Period
Your personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with applicable legal obligations.
Information for Active Accounts
While your account is active, your account information, transaction history, and gaming activity records will be retained.
After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for legal, regulatory, or dispute resolution purposes.
Payment Information
Records of financial transactions are retained in accordance with anti-money laundering (AML) requirements and applicable financial regulations.
Your Rights & Controls
You have certain important rights regarding your personal information. tk0k is committed to respecting these rights:
Right of Access
You may request a copy of your personal information held by us at any time.
Right to Rectification
If your information is incorrect or incomplete, you can contact us to have it corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though legal obligations may apply.
Right to Object to Processing
You have the right to object to your information being processed for specific purposes.
Right to Portability
You may request your information in a structured, machine-readable format.
Withdraw from Marketing Communications
You can contact us directly at any time to opt out of marketing communications or to change your preferences.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.
Protection of Minors
tk0k strictly operates its services for those aged 21 and above. We do not knowingly collect or process any personal information from minors.
Age verification is a mandatory step during account registration. Our system is designed to prevent minors from creating accounts.
If we become aware that information from a person under the age of 21 has been collected, we will immediately delete that information and close the associated account. If a parent or guardian believes their minor child has used our platform, please contact us at [email protected].
Policy Changes & Updates
tk0k reserves the right to change or update this privacy policy at any time. In the event of changes, we will take the following steps:
- The updated policy will be published on this page
- Registered users will be notified by email of significant changes
- By continuing to use the platform after changes are made, you are considered to have accepted the updated policy
We recommend that you visit this page regularly and stay updated on any changes. If you disagree with any change, the option to close your account is always available.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is available 24/7 to assist you.
Contact Information
[email protected]
24/7 direct chat support — available from any page on the platform
7 days a week, 24 hours a day — in both Bengali and English
We take the protection of your information very seriously and are committed to building a relationship of trust with you. When you play on tk0k, your personal information will always be kept secure — that is our commitment.